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Microsoft MB2-714 Dumps

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Microsoft Dynamics CRM Certification 2016 MB2-714 Exam Questions

You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.
A. forms
B. action calls
C. scriptlets
D. Window navigation rules
Answer: AB

You have an equipment resource for a forklift. Several scheduling activities are configured to use the forklift. The forklift breaks down and is sent for repairs. You set the work hours for the forklift to unavailable. You need to identify what will occur to the scheduling activities that require the forklift. What should you identify?
A. The scheduling activities will be added to a queue.
B. The scheduling activities will continue as scheduled.
C. The scheduling activities will be scheduled automatically for the next available time.
D. The scheduling activities will be deactivated.
Answer: D

You have a Dynamics CRM organization. You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases. Which technology should you recommend?
A. Microsoft Parature
B. the Engagement Hub
C. the interactive service hub
D. the Integrated Desktop Agent
Answer: D

You need to create a new case in Dynamics CRM.
Which two fields are required to create the new case manually? Each correct answer presents part of the solution.
A. Subject
B. Product
C. Case Title
D. Origin
E. Customer
Answer: BE

You have an equipment resource for a forklift.
Several scheduling activities are configured to use the forklift.
The forklift breaks down and is sent for repairs.
You set the work hours for the forklift to unavailable.
You need to identify what will occur to the scheduling activities that require the forklift.
What should you identify?
A. The scheduling activities will be added to a queue.
B. The scheduling activities will continue as scheduled.
C. The scheduling activities will be scheduled automatically for the next available time.
D. The scheduling activities will be deactivated.
Answer: D

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